Support

Pooly helps you share rides to events with friends. If you have a question, run into a problem, or want to suggest an improvement, we’d love to hear from you.

Contact us

Email us at support@poolyapp.com and we’ll get back to you. We typically respond within 1–2 business days. To help us resolve your issue faster, please include:

• A description of what you were trying to do and what happened
• Your device model and operating system version (e.g. iOS 18 or Android 15)
• The phone number associated with your Pooly account (so we can locate it)
• A screenshot, if the issue is something you can see on screen

Frequently asked questions

How do I sign up?

Download Pooly from the App Store (on Android, request a beta invite) and sign in with your phone number. We’ll text you a one-time code to verify it — no password to remember.

How do I request or offer a ride?

Rides are organized around events. For any event occurrence you can mark whether you can drive, need a ride, or both. Riders can request a ride from a driver, and drivers can offer to pick up a rider — the other person confirms to finalize the carpool.

How do I delete my account or data?

You can delete your account from within the Pooly app itself, under Profile tab. You may also request deletion of your account and personal data by emailing support@poolyapp.com.

More information

For details on how we handle your information and the terms that govern your use of Pooly, see our Privacy Policy and Terms & Conditions.